FAQ
HOW CAN I CONTACT YOU?
We have 24/7 Live Chat on the website, or email support@aeliesa.com.
HOW MUCH DOES DELIVERY COST?
We offer Expedited Shipping at a flat rate of $15.99 or Standard Shipping of $6.99 per order. If the total amount of your order exceeds $50, the shipping will be free.
WHICH PAYMENT METHOD IS ACCEPTTED?
Currently we accept Credit Card Payments and Paypal. If you would like to arrange payment via another method, we are happy to try and assist your request!
Please contact us directly at support@aeliesa.com to arrange this.
IS THE PAYMENT METHOD SAFE?
Absolutely! We uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.
However, if you are still concerned with placing your order, please contact support@aeliesa.com and we will contact you regarding an alternative method to place your order!
HOW CAN I CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please contact us at support@aeliesa.com within 8 hours of placing your order. We will not be able to make any changes beyond that period.
HOW CAN I TRACK MY ORDER?
When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email support@aeliesa.com
WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?
A Pre-order item is one that you order before we have it in our inventory. You may cancel up until the time your order has been processed. To cancel, you may e-mail us at support@aeliesa.com
I ORDERED AN AVAILABLE SET WITH A PRE-ORDER, WILL THEY SHIP SEPARATELY?
We will ship your order once all items are available. If you wish to receive your available item before the pre-ordered one, please e-mail us at support@aeliesa.com
WHAT IS YOUR RETURN POLICY?
We offer 14-days hassle-free return
The item/s must be in original condition with returns tag and hygiene seal remaining in place. Item/s must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept any returns that do not meet above requirements.
aeliesa.com offers a full refund (item price excluding original shipping cost).
All returns can be sent to our Returns Warehouse based in the United States.
HOW DO I REQUEST A RETURN?
Requesting a return has never been this easy!
We offer 14-days hassle-free return To initiate a return, simply email us at support@aeliesa.com using the e-mail address used to process your order within 14 days of receiving your parcel.
Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.
Once the items have been received, we will send your new piece/s out or you will receive your refund (item price excluding original shipping cost).
We cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?
We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at support@aeliesa.com so we can urgently review the matter for you!